Service Manager

Best Practices

The following are the best practices for ITIL standards compliance when using Service Manager:

•Working with the Service Catalog

•Working with Change Management

•Working with Configuration Item Management

•Incident Management

•About Inventory Management

•Working with Problems and Problem Management

•Knowledge Management

•Working with Fulfillment Items

•Working with Releases and Release Management

•Working with Service Availability Management

•Working with Event Management

•About Budgets